Video Source: Red Dot Innovative
SellSwift is an all-in-one AI-powered solution to streamline business communications. The journey began when Red Dot Innovative's leadership, guided by client insights, recognised key challenges businesses faced in customer communication. Our vision for SellSwift was simple: make customer service seamless for everyone.
My Role
UX Design, Visual Design
The Team
UX & UI Designer (Me), Product Manager
Year
2024
Understanding the problem
Customer service teams struggle with messages from many platforms, leading to slow replies and unhappy customers. Sales agents spend too much time on simple questions, lowering focus on important tasks and hurting productivity.
Solution
We thought, what if we put all messages in one place and used Generative AI to handle simple questions so agents could focus on tougher ones? That’s how SellSwift was born. It’s a web and mobile app that helps customer service teams respond faster and stay organized.
Image Source: Lummi.ai
What I design?
Here's a detailed walkthrough of the HRMS solution
👷🏻♂️ Employee Management
Centralised hub for managing employee profiles, roles, teams, and organisational structure.
👷🏻 Employee Account Details
The Employee Account Details section serves as a centralised hub where managers can view and manage employees personal and professional details.
🕙 Attendance Management
The Attendance Management feature is designed to track and manage employee attendance efficiently and accurately. It provides real-time data, reduces manual errors, and ensures transparency across the organization.
🗓️ Leave Management
The Leave Management feature streamlines the process of applying for leave, approving and tracking employee leave
Impact of digitalisation of HRMS operation
The implementation of the HRMS system had a transformative impact on both operational efficiency and the overall business performance of the company.
