I am Swapnil
I am Swapnil
I specialise in transforming ideas💡into intuitive & user centred digital experiences. I work closely with cross-functional🧑💻teams to ensure that every product meets business goals🎯and also delights users🤩
I specialise in transforming ideas💡into intuitive & user centred digital experiences. I work closely with cross-functional🧑💻teams to ensure that every product meets business goals🎯and also delights users🤩
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Overview
As a UX & UI designer at Red Dot Innovative, I was assigned to design a Human Resource Management System (HRMS) for a leading shipping company in Singapore.
Managing HR tasks can be complex, especially when systems are outdated. Shipping company’s current operations are entirely tracked using manual methods & Microsoft Excel-based data entry. The goal was to reduce administrative workload, improve user experience, and empower both employees and managers to take control of their HR-related tasks with ease.
My Role
UX Research, Visual Design
Industry
B2B
Year
2024
Understanding the problem
The outdated and disorganized manual processes create an inefficient and challenging work environment for both managers and employees. Employees and HR staff struggled with broken systems for managing personnel records, tracking performance, and handling payroll and leave requests. This led to frequent data entry errors, increased administrative workload, and a bad user experience.
“In compliance with a Non-Disclosure Agreement (NDA), the original design details cannot be disclosed. The designs presented have been modified to maintain confidentiality"
Multichannel Integration
Before designing the UI for multichannel integration, I took the time to understand how it works. I started by sketching a basic diagram of multichannel integration with generative AI, mapping out how different platforms connect and function together. This foundational understanding allowed me to design a more intuitive UI and prioritize the right features for seamless functionality.
Multichannel Integration
Before designing the UI for multichannel integration, I took the time to understand how it works. I started by sketching a basic diagram of multichannel integration with generative AI, mapping out how different platforms connect and function together. This foundational understanding allowed me to design a more intuitive UI and prioritize the right features for seamless functionality.
Multichannel Integration
Messages from multiple
channels
Integrate different channels such as WhatsApp, Facebook, Instagram,
Email, Telegram all from one platform.
Before designing the UI for multichannel integration, I took the time to understand how it works. I started by sketching a basic diagram of multichannel integration with generative AI, mapping out how different platforms connect and function together. This foundational understanding allowed me to design a more intuitive UI and prioritize the right features for seamless functionality.
Integrate different channels such as WhatsApp, Facebook, Instagram,
Email, Telegram all from one platform.
Multichannel Integration
Different channel integration options.
AI Chatbot Training
AI chatbot training is a crucial function that involves teaching the AI to understand, process, and respond accurately to user inputs. To better utilisation of chatbot I decided to provide the insights data for user to read in training module.
AI Chatbot Training
AI chatbot training is a crucial function that involves teaching the AI to understand, process, and respond accurately to user inputs. To better utilisation of chatbot I decided to provide the insights data for user to read in training module.
Multichannel Integration
Submit files & web links to enhance
your chatbot's knowledge
Submit files & web links
to enhance your chatbot's
knowledge
Chatbot insights
Agent Mobile App
AI chatbot training is a crucial function that involves teaching the AI to understand, process, and respond accurately to user inputs. To better utilisation of chatbot I decided to provide the insights data for user to read in training module.
Agent Mobile App
A straightforward mobile app is developed for sales agents. These agents can comfortably sign in using their credentials. All customer queries are viewable through this platform. They can engage with these queries and respond to customers. Additionally, they can undertake further sales tasks to transform these queries into successful deals.
Multichannel Integration
Multichannel integration in
single application
Multichannel integration
in single application
Client consultation chat
with AI responding
Client consultation chat
with AI responding
Simple login
Join conversation
Customer contact
details
Schedule an appointment
Appointment booking
calendar
Simple login
Join conversation
Customer contact
details
Schedule an appointment
Appointment booking
calendar